Shipping and Returns Policy

Shipping Information

Shipments are processed and shipped weekly on Mondays, with occasional Tuesday shipping, for Tuesday through Friday delivery.

Shipping Cutoff Time: All orders must be placed by 5:00pm (MST) Sunday prior to the Monday ship date.

To maintain the highest quality, our products are individually vacuum sealed, perfectly aged and flash frozen prior to shipment. In addition, we include dry ice to ensure that your product arrives frozen or cold to the touch and re-freezable.

Once your order has shipped, you will get an email with your tracking code and can track the package simply by clicking the tracking number within the email. We offer ranch pick-up and free delivery within a 200-mile radius from Worland, WY.

 

Shipping Carriers

We currently ship with FedEx, UPS, and USPS to offer you the best options for your region. On the day your order ships, you will receive an email with your package's tracking number. This email will also indicate which carrier is delivering the package.

We deliver within the United States with the exception of Puerto Rico, Guam and other U.S. territories. We do not ship international orders.

In order to ensure you the best delivery expectations while navigating carrier dependability, we only ship on Mondays with occasional shipping on Tuesdays (usually due to Holiday schedules).

For your order to be shipped out on Monday or Tuesday, you MUST have your order placed by 5 PM MST on the Sunday prior to ship date. All orders placed after 5 PM MST on the Sunday prior to ship date will be shipped out the following week on Monday.

 

Additional Shipping Information

dHb Ranch makes every attempt to fulfill orders based on published ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

  • All shipments require a street address.
  • dHb Ranch is not responsible for incorrect or incomplete shipping addresses. Please be sure to double-check addresses. 
  • Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
  • dHb Ranch is not responsible for shipment delays caused by adverse or unpredictable weather conditions
  • Meat may arrive partially frozen or cool to the touch – in either case it is fine to refreeze it as long as it is refrigerator temperature.

 

Dry Ice Safe Handling Instructions

Each box contains dry ice, and the bag is clearly labeled. Handle with gloves and do not touch bare skin. Do not dispose in the garbage or sink. Let remaining dry ice sublimate in a well-ventilated area.

 

Refund and Returns

Due to the perishable nature of our product, we are not able to accept returns. If you are not 100% satisfied with a product you received, please contact us at 817-914-2644 or brenda@dhbranch.com immediately and we will gladly assist you with any concerns.